Our privacy policy

1. Introduction

Insane Root Theatre Company is committed to protecting your personal information, being transparent about what data we hold and giving you control over how we use it.


The purpose of this Privacy Policy is to give you a clear explanation about how we use the information we collect from you.


If you have signed up to our mailing list, contacted us directly, sponsored us or booked tickets through us or our third party box offices,  you can quickly and easily make changes to your contact information, how you’d like to hear from us, and what you’d like to be kept up-to-date about. 

2. About Us

We are a company registered in England under company number 10458281 with our registered address as set out below.

 

You can contact us as follows:
FAO: Insane Root Directors
Address: 41 Avon Park, Redfield, Bristol, BS5 9RR
Email: info@insaneroot.co.uk

3. How do we collect personal information?

We collect your information when you interact with us. This could include booking tickets online, by phone, or in person, as well as ordering merchandise from us. It could also be when you sign up to receive updates from us by email and other digital channels. We also monitor how audiences use the website to help us understand how it could be improved.

4. We collect personal information when you...

1. Contact us by phone to book tickets or buy, reserve or hire items.

2. Book tickets, or buy, reserve or hire items in person.

3. Contact us by post e.g. sending cheques for payment

4. Apply for vacancies, including casting calls and work experience

5. Visit our website

6. If, as a teacher, you arrange school group bookings and supplementary workshops or sessions.

7. Attend an event by invitation, such as our script readings and fundraisers

8. Sign up for our newsletter

9. Complete our feedback forms, or provide feedback on social media.

10. From time to time, we may also get data about you from third parties. For more information see the next section.

5. What information do we collect from you?

We only collect the information that’s necessary to carry on our business, provide the particular product or service you’ve requested and to keep you informed. There are occasions when you can choose not to give us certain information, but this may mean that we cannot provide you with certain products or services and that our communications are less relevant and personalised. For example, you may not hear about an event that we think would appeal to you.

The type of information we collect depends on where and when it is gathered. Read on to find out more.

Information we obtain directly from you:

 

We collect the following information in the registration and booking process:
      Prefix and name
      Email address
      Contact phone number(s)
      Delivery address(s)
      Billing address

 

If you are a teacher we collect:
      Name of institution
      Location of institution
      Type of institution
      Key stages and subject

 

If you are applying for a vacancy, including casting calls, we collect:

      Prefix and name

      Contact phone number      

      Postcode

      Agents' details      

      Email address      

      Date of birth

If you are applying for a place on a course or workshop, including bursary places, we collect:
      Prefix and name
      Contact phone number
      Postcode
      Email address
      Date of birth

 We may also collect:
      Gender
      Whether you receive state benefits such as income support
      This information, recorded for monitoring purposes, is anonymised once places on the course have been confirmed.

If you have specific needs, such as a disability, we collect:
      Details of how we can best support your future visits. For example, a preference for seats on an aisle, or with a clear view of captioning units.

If you contact us with feedback online, by email, by phone or in person, we keep a record of the correspondence on our database to help us improve customer service.

Information we receive from third parties:


In certain circumstances, your information will be shared with us by third parties. For example:

  • Arts organisations: we collect personal information from other arts organisations that Insane Root Theatre works with;

  • Service providers: we collect personal information from our website developer and agents who sell tickets on our behalf. For donors, we sometimes use service providers to verify source of funds as required by law; and

  • Publicly available sources: we combine information you have given to us with information available from external sources. This will only be done when you give permission to the relevant third party organisations to share with us the data they hold on you, or if the data is already publicly available, or if we are required by law or requested by the police or a regulatory or government authority investigating potentially illegal activities. From time to time we screen our database against recognised data sources such as National Change of Address file and cleanse our file or correct inaccurate data. We may also update inaccurate data if the information is available.

  • Social media plugins: we may use social media plugins from the following service providers who are based both inside and outside the EU: Facebook, WhatsApp and Twitter. Such plugins allow you to register with us using your social media account, and you will be aware when this is happening. By providing your social media account details you are authorizing that third party to share with us certain information about you.;

  • Employers and referees: if you are a job applicant we may contact your recruiters, current and former employers and/or referees, who may be based inside or outside the EU, to provide information about you and your application.

We might also receive information about you from third parties if you have indicated to such third party that you would like to hear from us.

© 2015 by Insane Root Theatre